Calibration ensures your devices maintain accuracy and reliability, meeting regulatory and quality assurance standards. 

If you’re uncertain about your calibration needs, feel free to contact us for guidance. We can help determine the appropriate calibration type and frequency based on your usage and quality management requirements. 

It depends on usage and quality standards, but typically once a year is recommended. Check your internal Quality Management (QM) requirements or consult with your quality assurance team to determine the recommended calibration frequency for your devices.

We provide stickers with the latest and next calibration dates. Additionally, we can send reminder emails.

Contact Us:

• Call us or send an email to info@medizitechnik-stromberger.com to schedule your calibration.
• (Coming Soon!) You can also submit a request through our customer portal.

Prepare Documentation:

• Complete the calibration form (Pipettenservice Auftrag / Thermometerservice Aufrag). 
• Fill out and sign the decontamination form (link). 

Prepare and Send Devices:

• Include the completed forms (calibration and decontamination) with your devices.
• Package them securely following the guidelines in the “Delivery” section. 
• Ship the devices to us or coordinate a pick-up. 

Yes, all devices must be decontaminated, accompanied by a signed decontamination form (link). We also perform a superficial disinfection upon receipt.

Contact us or email us at info@medizintechnik-stromberger.com, and we will provide the certificate in your preferred format (PDF or printed). Coming soon!, certificates will be accessible in the customer portal.

We calibrate all pipette brands, including Eppendorf, Gilson, Sartorius, Thermo Fisher, Rainin, Brand, and others. If your brand is not listed, please contact us for confirmation.

All models available on the market.

Yes

Yes

Yes

Yes, both manual and electronic.

The type of calibration you need depends on your QM requirements, which may include:

• ISO 8655: Ensures your pipettes meet international performance standards for accuracy and precision. 

• ISO 17025: Provides traceable and accredited calibration, often required for regulatory compliance. 

• GLP/GMP (Good Laboratory Practice): Focuses on maintaining consistent, high-quality performance in regulated environments. 

• Performance Check: A simpler, non-accredited protocol to verify if the pipette is functioning within acceptable limits. 

If you’re unsure about the requirements for your application, see the section “Pipette Services” or feel free to consult with us for guidance. 

Maintenance is included depending on the service type.

We use standard tips, but can also use specific tips upon request if you provide them or specify your preference.

Yes, customized calibration protocols are available based on your internal QM requirements.

Send it to us for inspection or calibration. If necessary, we will also carry out repairs.

Send it to us for diagnosis. We will provide an estimate for repair or replacement.

Yes, repairs are included in our calibration packages.

Yes, all replacement parts come directly from the manufacturers.

Yes

Yes, calibration is required after repairs.

Yes, we offer a 14-day warranty that covers any accuracy issues related to the calibration (excluding replacement parts).

Yes, we work with leading manufacturers and are happy to assist you with warranty issues.

We offer a personal pickup and delivery service in the Munich area. Contact us for more details.

Shipping by Post:

• Use sturdy shipping boxes (available upon request).
• Wrap the devices individually with protective material such as bubble wrap.
• Pack the box tightly to prevent movement.

Personal pickup:

• If you use our pickup service, simple packaging is sufficient. Our staff will transport your devices carefully and safely.

Let us know your preferred option, and we will be happy to assist you with preparing the transport.

Yes, in the Munich area. For other regions we offer insured shipping and can arrange package pickup.

Yes, express shipping is available upon request.

Yes, our standard deliveries are insured.

Additional insurance can be provided upon request.